Terms & Conditions


Please kindly read the terms and condition listed below before submitting enquiry, so that you can obtain useful information in a timely manner.


Pick up / Delivery Arrangement

  1. Pick up time is 10:30am-5pm, please let us know asap if you need any special arrangement.
  2. Pick up address: Shop 8, 18 Clearwater Cove, West Harbour, Auckland 0618
  3. We can also provide quotation for delivery service according to location and time.  

Order Lead Time

  1. Standard Design / Buttercream / Buttercream flower cakes need to be ordered 5 days in advance. Fondant design cakes need 2 weeks in advance. Wedding / Corporate cakes need 1 month in advance.
  2. Please note that order is subject to availability and on first come first serve basis. 
  3. Upon receiving your order, we will issue confirmation through email.  
  4. Because of the large amount of order, we thank you for your patience when waiting for our reply. We would try to reply all enquiry in a timely manner and our pledge is to reply within 5 days. If you haven't received our reply within 3 days, please kindly check your SPAM BOX and if still cannot get our reply, you may consider to resubmit the enquiry.

Rescheduling of Order

  1. Please note that we need to spend considerable time to manage and handmade each order.  If rescheduling of pick up / delivery date is needed, please notify us at least 2 days in advance.  Rescheduling is subject to availability of the new pick up / delivery date.
  2. No cancellation and refund would be accepted after the order is confirmed.  We also reserve the right to not accepting any reschedule request due to limited availability. 

Miscellaneous

  1. All the colour is hand mixed, it is very likely that the final outlook may vary from the reference photo. The product photo is for reference only.
  2. By submitting order, you agree to accept the terms and condition.
  3. In case of disputes, the decision of The Ku Cakery shall be final and binding.

Terms & Conditions