Please kindly read the terms and condition listed below before submitting enquiry, so that you can obtain useful information in a timely manner.
Pick up / Delivery Arrangement
Order Lead Time
- Pick up time is 10:30am-5pm, please let us know asap if you need any special arrangement.
- Pick up address: Shop 8, 18 Clearwater Cove, West Harbour, Auckland 0618
- We can also provide quotation for delivery service according to location and time.
Rescheduling of Order
- Standard Design / Buttercream / Buttercream flower cakes need to be ordered 5 days in advance. Fondant design cakes need 2 weeks in advance. Wedding / Corporate cakes need 1 month in advance.
- Please note that order is subject to availability and on first come first serve basis.
- Upon receiving your order, we will issue confirmation through email.
- Because of the large amount of order, we thank you for your patience when waiting for our reply. We would try to reply all enquiry in a timely manner and our pledge is to reply within 5 days. If you haven't received our reply within 3 days, please kindly check your SPAM BOX and if still cannot get our reply, you may consider to resubmit the enquiry.
- Please note that we need to spend considerable time to manage and handmade each order. If rescheduling of pick up / delivery date is needed, please notify us at least 2 days in advance. Rescheduling is subject to availability of the new pick up / delivery date.
- No cancellation and refund would be accepted after the order is confirmed. We also reserve the right to not accepting any reschedule request due to limited availability.
- All the colour is hand mixed, it is very likely that the final outlook may vary from the reference photo. The product photo is for reference only.
- By submitting order, you agree to accept the terms and condition.
- In case of disputes, the decision of The Ku Cakery shall be final and binding.